PEPPERMINT EVENTS LIMITED TRADING AS EVENTCLICKANDCOLLECT
TERMS AND CONDITIONS: EVENT CLICK & COLLECT 2017

  1. About these Conditions and our contract with you

We are Peppermint Events Limited (company number 04936110) Our VAT number is 830 9140 48. Our registered office is at Weston Road, Crewe, Cheshire, England CW1 6BP. The order form, our order confirmation and these terms and conditions together form our contract with you. These terms and conditions apply to orders for beverages (Goods) placed with us in relation to the Festival.These terms and conditions shall govern the contract between you and us and are binding on us both and by ordering goods from us you agree that you will be subject to and will comply with these terms and conditions including our privacy policy. We reserve the right to amend these terms and conditions at anytime without notice. This could mean that the terms and conditions applicable to future orders are different and as a result we and as a result we recommend that you read these terms carefully, check you understand them and ensure that that they only contain terms that you are prepared to agree to.

You must place your order before midnight on the Sunday of the weekend before the festival.

The contract between you and us shall come into effect when we accept your order placed on the website by issuing an order confirmation to you by email.

We may refuse any order at any time before the contract comes into effect. Our reasons for refusal may include, but are not limited to, if the ordered Goods are not available or, if we cannot obtain your bank’s authorisation for payment or you have not confirmed that you are aged 18 years or over.

Nothing in these terms and conditions shall exclude or limit any of your statutory rights which may not be excluded or limited due to you acting as a consumer.

  1. Collection

You must collect your order from the designated click and collect collection point at the Festival. Our responsibility is limited to delivering Goods to the click and collect collection point and making them ready for collection by you. The contract does not require us to deliver Goods to any destination other than the collection point. You must make your own arrangements for any onward delivery.

You can collect Goods at the specific Event Click & Collect collection point from 12.00pm onwards each day of the official event days. Please check opening and closing times specific to that event on first arrival at Click & Collect Collection point.

Note that these times are our planned opening times at this time but may be subject to change at short notice due to circumstances outside of our control. Please refer to the published opening hours at the collection point at the festival for confirmation of our opening hours and any latest changes to these opening hours.

You will need to show the order confirmation that we send you by email and, if you do not look over 25 years of age, photographic proof of age in a form reasonably satisfactory to us. We will not allow you to collect Goods if you appear to be intoxicated.

You are responsible for payment of all Goods delivered whether they are collected or not.

If you do not collect your order before the end of the Festival, we have the right to cancel your order. We are not responsible for Goods which you do not collect.

We are under a legal duty to supply Goods that are in conformity with the contract. Nothing in these terms will affect your legal rights.

If you fail to collect all or part of your order at the festival it will be forfeited.

  1. Price and payment

The price of the Goods will be the price quoted by us on the website at the time you submit your order on the website. Our prices are inclusive of any applicable VAT. While we try and ensure that all prices quoted on the website are accurate, errors may occur. If we discover an error in the price of the Goods you have ordered we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel an order due to an error in price and we have already received payment for the Goods, you will receive a full refund.

Payment is due at the time you submit your order form. If we do not accept your order, we will refund you any payment made by you in respect of such cancelled order.

You must pay all sums due to us in full by either debit or credit card. By ordering Goods you are giving us your consent to pass details on to our appointed secure payment provider for the purposes of processing your payment.

  1. Cancellation

We may cancel the contract at any time if the Festival is cancelled. If we cancel the contract we will inform you as soon as possible and if we have already received payment for the Goods, you will receive a full refund.

You may cancel your order no later than before midnight on the Sunday of the weekend before the festival.

You have 14 days after the day the Goods are delivered to change your mind and cancel the contract in respect of the Goods. In order to cancel the contract, you must do one of the following:

  • Email customer services in section 7 below; or
  • By post: write to us at the address in section 7 below,

And, in either case, please provide your name, home address, details of the order and, where applicable, your phone number and email address.

If you cancel the contract before delivery of the Goods we will refund you in full. If you cancel the contract after this time, any refund may be subject to deductions we are entitled to make in accordance with law.

If you cancel the contract after delivery of the Goods to the collection point at the Festival, you must return them to us at your cost. You must post them back to us at the address at section 7 below. If you are exercising your right to change your mind you must return the Goods to us at such address within 14 days of telling us you wish to end the contract.

We will refund you the price you paid for the Goods including delivery costs, by the method you used for payment. However, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind your refund will be made within 14 days from the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us.

  1. Specification

The quantity, quality, description and/or specification for the Goods shall be that set out on the website at the time of order placement and (in any case) in our order confirmation.

We reserve the right to make changes to the specification of the Goods as required from time to time by law, applicable safety requirements or manufacturing requirements provided that they do not have a material adverse effect on the quality of the Goods.

If we do make changes to the specification of the Goods which have a material adverse effect then You shall have the right to cancel the contract without liability.

  1. Liability

WE SHALL HAVE NO LIABILITY FOR INADEQUATE PACKING OR UNSECURE TRANSMISSION OF ANY GOODS FROM YOU TO US.

NEITHER YOU NOR WE SHALL HAVE ANY LIABILITY TO THE OTHER FOR ANY MATTERS WHICH NEITHER YOU NOR WE COULD FORESEE AT THE DATE OF THE CONTRACT.

WE SHALL HAVE NO LIABILITY FOR ANY MATTERS WHICH WERE NOT CAUSED BY OUR BREACH OF THE CONTRACT. YOU SHALL HAVE NO LIABILITY TO US FOR ANY MATTERS WHICH WERE NOT CAUSED BY YOUR BREACH OF THE CONTRACT.

WE SHALL HAVE NO LIABILITY TO YOU FOR ANY LIABILITIES YOU SUFFER WHICH RELATE SOLELY TO ANY BUSINESS UNDERTAKEN BY YOU.

NOTHING IN THE CONTRACT SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY DUE TO OUR NEGLIGENCE OR ANY LIABILITY WHICH IS DUE TO OUR FRAUD OR ANY OTHER LIABILITY WHICH WE ARE NOT PERMITTED TO EXCLUDE OR LIMIT AS A MATTER OF LAW.

NOTHING IN THE CONTRACT SHALL EXCLUDE OR LIMIT ANY OF YOUR STATUTORY RIGHTS WHICH MAY NOT BE EXCLUDED OR LIMITED DUE TO YOU ACTING AS A CONSUMER. ANY PROVISION WHICH WOULD BE VOID UNDER ANY CONSUMER PROTECTION LEGISLATION OR OTHER LEGISLATION SHALL TO THAT EXTENT, HAVE NO FORCE OR EFFECT.

THE LIMITATIONS IN THIS CONTRACT ARE NECESSARY IN ORDER TO ALLOW US TO PROVIDE THE GOODS AT THEIR CURRENT PRICES.

IF YOU REQUIRE GREATER PROTECTION THEN WE WILL AGREE TO MODIFY THE LIMITATIONS AND EXTEND OUR GUARANTEES IN RETURN FOR THE PAYMENT OF A HIGHER PRICE FOR THE GOODS.

  1. General

Please contact Us:

with any queries or complaints in relation to the contract and/or the Goods.

No waiver by us of any breach of the contract shall be considered as a waiver of any subsequent breach of the same provision or any other provision.

If any provision of the contract is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the contract and the remainder of the affected provision shall be unaffected and shall remain in full force and effect.

Neither of us shall be liable to the other for any delay in performance of the contract (other than in relation to payment) to the extent that such delay is due to any events outside the affected party’s reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, subcontractor delays, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. If one of us is affected by any such event then time for performance shall be extended for a period equal to the period that such event or events delayed such performance.

All third party rights are excluded and no third party shall have any right to enforce the contract. This shall not apply to members of our group from time to time who shall, subject to our consent, have the right to enforce the contract as if they were us. Any rights of a third party to enforce the contract may be varied and/or extinguished by agreement between the parties to the contract without the consent of any such third party.

Subject to any accrued rights and/or obligations, the contract will expire at the end of the Festival.

Each contract is governed by and interpreted in accordance with English law and the parties agree to submit to the non-exclusive jurisdiction of the English courts.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Please note that disputes may be submitted for online resolution to the platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage .